Refund policy
Do you want to make a return? No problem!
Read how to proceed here. If you are still unsure about how to proceed, contact our customer service at info@funqwear.se and we will assist you with your request.
Return
We encourage sustainable consumption and return behavior. Returning goods affects our environment. Therefore, we consider returns to be an unsustainable cost and do not charge for returns. All to reduce climate impact.
If you are unsure about size, color, or material, do not hesitate to contact us at info@funqwear.se.
You always have the right to return a product you have ordered. With us, you have a 30-day return policy after receiving your product.
The product being returned must be in new condition and with the original packaging and any hang tags.
Returns within Sweden
Book your return here! We charge a return fee of 59 SEK. You can drop off the return at the nearest PostNord drop-off point.
Used or tried-on socks are not accepted for hygienic reasons! The exception is if it is a complaint or incorrect delivery.
Please note that Funq Wear is not responsible for packages that do not arrive during the return shipping.
Returns from other countries
If you are returning a product and are located in a country outside of Sweden, you must contact your local shipping company and arrange for your return yourself.
Used or tried-on socks are not accepted for hygienic reasons! The exception is if it is a complaint or incorrect delivery.
Please note that Funq Wear is not responsible for packages that do not arrive during the return shipping.
Complaint
If you want to complain about a faulty product, please contact customer service immediately, but no later than two months from the date you discovered the fault.
We will replace the product for you and of course cover the shipping!
Sometimes it is important for us to investigate the fault and we ask you to return the product. In other cases, a photo is sufficient.
For a complaint to be approved, the fault must be original, i.e. a fault that existed in the product upon delivery, and not self-inflicted. Normal wear and tear is not covered.
Refund
We recommend that you pay the invoice for your previous order as refunds or credits are only issued once we have received the return. It may take up to 10 banking days after we receive your return for the money to be back in your account. We will refund to the account from which the payment was made.
Email us at customer service and we will assist you with your request. PS. Don't forget to provide your order number when contacting us.
You must always contact us before returning or exchanging a product!
For size exchanges, returns, or complaints, send the product to:
Funq Products AB
Strandvägen 31C
444 31 Stenungsund