FAQ - Shop online

You do not need to register a customer account to order from us. You can complete the purchase as a guest.

However, it is easier the next time you shop if you already have a customer account.

If your order went through, you should receive an order confirmation within 15 minutes to the email address you entered at checkout.

It takes a maximum of 15 minutes for the order confirmation to arrive.

The most common reason for an order confirmation not being received is that it has ended up in spam or that the e-mail address is not entered correctly at checkout.

Please check your spam. If you still cannot find your order confirmation, please contact us.

We will of course help as best we can!

If you contact us immediately after placing your order, there are usually no problems in changing or canceling the order.

Orders received in the afternoon after 3 pm are only packed the next day. With a little luck, we will have time to adjust the order. Before 3 p.m., we make reservations because it may be too late.

We offer payments via VISA, Mastercard, Maestro and Klarna.

The payment options may differ depending on which country you are shopping from. The options are displayed at checkout when you have filled in your address.

We use local currencies if you shop from Sweden, Denmark, Norway, the UK and the USA.

Orders from Canada, Australia, New Zealand, South Korea, Japan are handled in USD.

All other orders are handled in EUR.

The checkout shows the price and in which currency you must pay.

If you shop outside the EU and the socks are to be delivered to a non-EU country, customs fees are added. You are responsible for this cost yourself.

Customs duties are calculated on the value that normally constitutes the price of the goods incl. shipping cost. VAT is also calculated on customs costs. Find out about your country's customs fees and regulations by contacting the customs office of the country you are in.

We deliver to the following countries.

The Nordic region: Sweden, Finland, Norway, Denmark

Europe: Belgium, France, Italy, Luxembourg, Netherlands, Germany, Switzerland, Spain, Portugal, UK, Åland

Rest of the world: Australia, Japan, Canada, New Zealand, South Korea, USA

We offer free shipping within Sweden on orders with an order value exceeding SEK 500.

A shipping fee of SEK 39 is added to order values ​​below SEK 500.

For other parts of the world, the following shipping fee applies regardless of the order value:

Within the Nordic region: SEK 89

Rest of Europe within the EU: EUR 12.50

United States, Canada, Australia, New Zealand, Japan, South Korea, Switzerland, UK: USD 13.50

For countries outside the EU, tax and customs fees are added. You as the buyer pay this extra cost.

Please note that Funq Wear cannot guarantee that you will not have to pay local taxes or additional charges upon delivery. For more information on possible additional fees, contact your local customs office.

Within the EU, all orders are delivered DDP (Delivered Duty Paid), which means that all taxes and fees are included in the price shown at checkout.

On orders delivered outside the EU, all orders are delivered DDU (Delivered Duty Unpaid), which means you may have to pay extra charges when delivering the package.

Domestic: 1-3 working days
The Nordics and Europe: 4-6 working days
Rest of the world: 5-12 days

In normal cases, we send the order the same or the day after we receive the order. Packages sent to rural or sparsely populated areas may take a few more days.

During major weekends and holidays, it may take slightly longer. If not, we will inform you about it when ordering.

Should a product be out of stock or there should be a delay for another reason, we will notify you as soon as possible.

Has it been more than 3 days since you received your delivery confirmation? Contact us and we will help you look for your package.

You can track your delivery within Sweden with Postnord's App or here on Postnord's website .

For deliveries outside Sweden, you can track your package at http://www.postoffice.com , a guide for all post offices worldwide. Need help? Contact us at info@funqwear.se

We want to try to contribute to a sustainable consumption pattern and return behaviour. Everything to minimize wear and tear on our environment. We therefore want to try to reduce the number of returns. Therefore, we charge SEK 59 to return a product.

If you are unsure about size, color or material, do not hesitate to contact us at info@funqwear.se.

You always have the right to return an item you ordered. With us, you have a 30-day right of return after you have received your product.

The product that is sent back must be in new condition and with the associated packaging and possibly hang tags.

Returns within Sweden

Book your return here! We charge a return cost of SEK 59. You hand in the return at PostNord's nearest drop-off point.

Used or tried-on socks are not accepted for hygienic reasons! The exception is that it is a complaint or wrong delivery.

Please note that Funq Wear is not responsible for packages that do not arrive during the return shipping.

Returns from other countries

If you are returning and you are in a country outside of Sweden, you must go to your local shipping company and take care of your return yourself.

Used or tried-on socks are not accepted for hygienic reasons! The exception is that it is a complaint or wrong delivery.

Please note that Funq Wear is not responsible for packages that do not arrive during the return shipping.

If a product has been shipped incorrectly, we ask you to contact customer service immediately, but no later than two months from when you discovered the error.

We will replace you with a new product and of course cover the shipping!

Contact us at customer service for a complaint form and a stamped return envelope.

If you want to advertise a product that is faulty, we ask you to contact customer service immediately, but no later than two months from when you discovered the fault.

We will replace you with a new product and of course cover the shipping!

Sometimes it is important for us to investigate the error and then ask you to return the product. In other cases, it is enough to send in a photo.

For a complaint to be approved, the fault must be original, i.e. a fault that was present on the product upon delivery, and not self-inflicted. Normal wear and tear is not covered.

Contact us at customer service for a complaint form and a stamped return envelope.

We recommend that you pay the invoice for your previous order, as a refund or credit only takes place when we receive the return.

It may take up to 10 banking days after we receive your return before the money is back in your account. We pay back to the account from which the money was paid.